Clients & Testimonials

“I was recommended to Ambiente by a friend of a friend who lives in Macau.   What a god send!  Words can not express how blessed I feel to have been directed to Suzanne and Ambiente Properties! We have owned a unit in Macau for many years.  Sadly, the unit was not maintained and when we got it back, there were many issues.  It had to be totally gutted.  I am a resident of Hawaii and do not speak Chinese.  The thought of going to Macau and clearing the unit of the tenant’s belongings was absolutely daunting!  Finding all the different agencies needed to complete a sale was overwhelming when I am hampered with a language barrier.  And I am also ignorant of the legal system of Macau. more...

“Well done and huge congratulations to everyone at Ambiente for your Best Real Estate Agency in Macau awards!  I’ve lived in a number of countries on 3 continents and consequently moved more times than I care to remember, but in all those property transactions I can honestly say, hands down, Suzanne and her team offered the best service I have ever experienced from a property agent”.  more...

In a word Brilliant!  This is how I would describe not only the team at Ambiente but the experience.  From several unsuccessful experiences with other agencies, Ambiente was recommended by a friend. From that moment onwards our whole experience changed, thanks to the upbeat and positive attitude of Suzanne and the professionalism and integrity demonstrated by Alex; gave us the long awaited confidence and hope we were looking for. They took us through every step and went above and beyond in representing our property and marketing it through various social media and other marketing opportunities.  We were able to achieve our expected sale price in a very quick settlement. The team at Ambiente are what other agencies should aspire to, setting a new standard for agents within Macau. I thoroughly recommend Suzanne, Alex and the team in any considerations of property sales & purchase to rentals.  I have every confidence in their abilities, experience and professionalism which surpasses all other agencies I have encountered. more...

I worked directly with Ryan from the Ambiente team and from day one, knew that I was in good hands.  Ryan immediately sized up my decision criteria from the first few visits, and from then on we were only looking at properties that were true contenders. I really appreciated the professionalism, attention to detail, and sense that both Ryan and Suzanne were both not going to be happy until I was ultimately in my number one choice.  As it turned out, what can be the most difficult part of moving overseas turned out flawlessly, with no unfortunate surprises.  Not only was Ryan focused on the apartment itself, he had great ideas for the many things necessary to settle in to my new neighborhood.   It’s not often you get the sense of being a most valued customer, and with Ambiente I felt as though I was their top customer. more...

I have known Suzanne for many years. When it was time to sell my flat I didn’t hesitate to ask Ambiente to sell it on my behalf and help me find a new place to rent. The experience could not have been better. Suzanne and her entire team were tireless in marketing the property on the streets and on social media, and showing the place to potential buyers. Added to that, Alex Cheng has incredible skills in dealing with even the most difficult people! He took care of all the boring details, such as assisting in settling all the outstanding utility bills, management fees, and a whole host of other matters, directly with the buyer. The overall experience was brilliant and hassle free, I couldn’t have been happier. At the exact right time, Suzanne also found me a new place to rent. I have moved house 4 times before, and all moves were a nightmare. With Ambiente’s good and practical advice, I actually enjoyed settling into my new home. more...

Moving house is my idea of a nightmare, however I am writing to thank you all for your excellent assistance and five star service last month in helping my family and me relocate within Macau. To be frank I underestimated the large number of detailed arrangements required for a successful flat move in macau. One needs to secure the new flat in the right location and size at the right price, source a conveniently located car park (which usually does not come with the flat), find constant help with translation; and deal with wavering owners, agents, estate management staff, removal companies, sundry local workers, doormen, locksmiths, repair men, cleaners, van drivers, furniture delivery men, and utility companies etc. The list seemed endless. Throughout the whole stressful process, the Ambiente staff Ryan and Cherry were unfailingly helpful, patient, proficient, and professional, despite numerous after-hours calls and messages. more...

We’ve had such a positive experience with Ambiente and all the members of their team in our recent search for a flat in Macau. Ambiente left us with a feeling that they really cared about finding us the right apartment – even for a short term let. When we arrived everything was immaculate, and to our surprise the fridge had been stocked with goodies and fresh flowers were in a vase on the table. Our flat truly felt like home from the minute we moved in, and we can’t recommend Suzanne, Ryan and the Ambiente team enough. They are professional, knowledgable, compassionate and friendly every step of the way! more...

I have lived in Macau for over 4 years and have only positive experiences with Ambiente. Upon my arrival, Alex Cheng was instrumental in presenting and attaining my first flat. His professionalism and “after sales” follow up has been extraordinary. Ambiente has very qualified staff who understand what overseas families are looking for, thus reducing wasted time, unmet expectations and misunderstandings. Whenever an issue arose with my flat, Alex was always available for owner mediation and problem solving, no matter what time of the day. When it came time for me to find my second flat, Cora Ho was equally extraordinary in making the experience, again, seamless, professional, swift and hassle free. I recommend Ambiente to anyone who relocates to Macau or are looking to move to another flat. more...

There are not only the professional and physical aspects of relocating furniture, fittings and family (which your employer would most likely pay), but; there are also the personal aspects of relocating, such as; establishing new routines, networking with the right people and last but most importantly; to be happy in your new lifestyle (something which no employer could pay for). The team at Ambiente gave a lot of additional support and comfort on my relocation to Macau.  Alex and Marcus helped me settle into a lovely, brand new apartment which suited my work/life balance, they also supported me with setting up various other things connected with the apartment and renewal of contracts.  Suzanne settled me into the Macanese lifestyle by ensuring I was networking with various business people, inviting me to social events and generally making me feel extremely welcoming and comfortable. I would highly recommend Ambiente to anyone moving to Macau.  You will gain a lot more than a wonderful home which is specific to your requirements, but you will also gain friends who are genuine, warm, hospitable, knowledgeable and whom always go the extra mile! more...

Suzanne Watkinson is without doubt one of the best real estate agents currently living in Macao. She has an exceptional way of understanding clients needs and wishes and does her utmost to satisfy them in the very best way and to make them feel welcome in Macao.  more...